Privacy Policy

Wallis Payne recognises the importance of protecting your privacy. We are committed to respecting your right to privacy and protecting your personal information. We will take reasonable steps to protect personal information collected by us from loss, unauthorised access, misuse and unauthorised disclosure. If we change the way we collect or use information about you, we will amend this Privacy Policy and will post the amended version on this site.

What type of information does Wallis Payne obtain and hold?

The type of information we collect and hold about you varies depending on the type of product or service you require. The personal information we hold about you may include:

  • your name, address and contact details;
  • your employment details and employment history;
  • your date of birth, age and retirement plans;
  • details of your investment preferences and tolerance of risk; and
  • your financial position, health and lifestyle.

We may also need health information from you to provide you with relevant advice. In most circumstances, you provide the information that we hold about you to us personally through meetings, telephone conversations or in writing.

You may choose not to provide us with some or all of your personal information. Depending on the nature and quality of the information you choose to withhold, we may not be able to provide you with advice or implement strategies entirely appropriate to your financial needs and objectives.

We will not collect any personal information about you except when you have knowingly provided that information to us or authorised a third party to provide that information to us.

How will Wallis Payne use and disclose your personal information?

We will not use or disclose personal information collected by us for any purposes other than:

  • the purpose for which it was provided (or secondary related purposes), such as implementing your financial plan and recommendations made by us, or acquiring any other product or service you have requested; or
  • where you have given your consent; or
  • where required or authorised by law.

In addition, certain regulatory and industry bodies require us to make information available to ensure ongoing compliance with professional standards and legal obligations which may involve disclosure of your personal information.

We may also use your personal information to send you material about other products and services or articles that may be of interest to you. However, you may contact us requesting not to receive such information and we will stop.

In the event of a proposed corporate restructure, we may disclose your personal information to potential purchasers for evaluation in full confidence. In the event the business is sold, we may transfer your personal information to the purchaser. As a client you will be advised of any such transfer.

How does Wallis Payne protect your information?

Your personal information is generally held in your client file or a computer database.

At all times we will seek to ensure that the personal information collected and held by us is protected from misuse, loss, unauthorised access, modification or disclosure. Your personal information is treated as highly confidential with all paper files stored in lockable cabinets which are locked outside normal business hours.

All computer-based information is protected though the use of access passwords on each computer. Data is backed up regularly and stored securely off-site. In the event that you cease to be a client of this organisation, any personal information that we hold about you will be maintained in a secure storage facility for a period of seven years in order to comply with legislative and professional requirements, following which time the information may be destroyed.

How do I gain access to my personal information?

You may contact us at any time to request and gain access to your personal information. We may ask you to identify yourself to our satisfaction. Access to information is subject to some exceptions allowed by law.

Factors affecting a right to access include situations where:

  • providing access would pose a serious threat to the life or health of a person;
  • providing access would have an unreasonable impact on the privacy of others;
  • the request for access is frivolous or vexatious;
  • the information relates to a commercially sensitive decision-making process;
  • providing access would be unlawful;
  • there are existing or anticipated legal proceedings;
  • providing access would prejudice enforcement activities relating to criminal activities and other breaches of law, public revenue, a security function or negotiations with you; and
  • denying access is required or authorised by law.

We will give you reasons if we deny you access to your personal information.

How does Wallis Payne keep my personal information accurate?

We want our records to be accurate, complete and up to date as we rely on this information to provide you with appropriate recommendations. Unless we disagree with you about the accuracy, currency or completeness of a record, we will generally correct it on request. If we disagree with you, we will give you our reasons and record your objections on your file.

Who should I contact in regards to the Privacy Policy?

If you wish to complain about any breach or potential breach of this Privacy Policy, have any questions or would like more information about how we manage your personal information, please contact the Privacy Officer via the contact details provided on this website.

We will consider and respond to any questions or complaints as soon as possible. It is our intention to resolve any complaints to your satisfaction, however if you are unhappy with our response you are entitled to contact the Office of the Privacy Commissioner who may investigate your complaint further.

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